WhatsApp COD confirmation, set up for you.
A done-for-you COD confirmation flow for Indian D2C stores: ask the buyer to confirm on WhatsApp before you ship, so fewer parcels come back as RTO.
ORDER #2231 · CASH ON DELIVERY
Tan Mini Handbag. Shall we send it today?
Confirm order
Confirmed. It ships today and arrives Thursday.
- STARTS FROM
- ₹9,999 · one-time setup
- DELIVERY
- Agreed in your quote
- MARKET
- India, cash on delivery orders
- BUILT ON
- WhatsApp Business Platform and your store
For many Indian D2C stores, cash on delivery is a large share of orders and a large share of returns. A COD parcel that is refused at the door costs shipping both ways and a unit of stock stuck in transit. Confirming the order on WhatsApp before dispatch is a cheap, familiar step, and this service builds it properly.
What you get
- A COD confirmation flow: order placed, WhatsApp message sent with items and total, buyer taps confirm or cancel.
- Template wording prepared for WhatsApp approval, in English, Hindi or a regional language you choose.
- Order tags and status updates in your store, so your team sees confirmed, unconfirmed and cancelled orders.
- Reminder and timeout rules, with an escalation path for unresponsive buyers.
- Address confirmation or correction in the same chat, to cut failed deliveries from bad addresses.
- Dispatch and delivery updates after confirmation, if you want them.
- A handover note and a simple report for measuring confirmation rate and RTO.
How it works
- You share your store platform, COD volume, current RTO rate and the WhatsApp provider you use, if any.
- We review your setup and send a fixed quote for the setup.
- You add us as a staff or collaborator account and a provider user. No passwords are shared.
- Our AI engine drafts templates and the flow logic; a person reviews every message, tests each branch with real orders and checks the tagging.
- You approve the messages, we switch the flow on, and hand over the documentation. The COD confirmation guide describes the same method if you prefer to build it yourself.
India-specific details that matter
This is a market where small details decide whether the flow works.
| Detail | How we handle it |
|---|---|
| Templates need approval | Utility-style wording, no promotional language, submitted early |
| Consent | Orders imply a transactional context, but marketing messages need separate opt-in |
| Language | Hinglish or a regional language where your buyers use it |
| Pincode and address quality | Ask the buyer to confirm landmark and pincode in the chat |
| Mixed prepaid and COD | Only COD orders enter the flow; prepaid orders skip it |
| Festival peaks | Rules tuned for high order volume so replies are not buried |
| Provider costs | Per-conversation fees are separate and depend on your provider |
A confirmation message that reads like a promotion tends to be rejected or ignored. A short, plain message that lists the items, the amount payable at delivery and two buttons usually behaves better. Many stores also pair this with a prepaid nudge, offering a small incentive to pay online, which we can add if it suits your margins.
Measuring it, and what comes after confirmation
The flow gives you four numbers worth watching: confirmation rate, cancellation rate, non-response rate and RTO on shipped COD orders. Tags on each order let you pull them from your store without a separate dashboard. Compare before and after across the same kind of weeks, because a sale period behaves differently from a quiet one.
Optional additions
- Failed-delivery follow-up. A message after a non-delivery report asking the buyer to confirm availability or fix the address before return.
- COD to prepaid nudge. A payment link sent with a small incentive that you set, for buyers who would rather pay online.
- Repeat-offender rules. A tag for phone numbers or pincodes with several past refusals, so your team can hold or call before shipping. You decide the rule and review it, since rules that are too strict lose genuine orders.
- Existing apps. If you already use a COD verification app, we can connect to it, or move you to a cleaner setup. We tell you which is simpler.
Pricing
WhatsApp automation starts from ₹9,999 for setup. India is the market for this page, so prices are shown in rupees. The fixed quote comes after we look at your store, provider and COD flow. WhatsApp provider charges and message fees are separate and paid by you directly. See /pricing and /whatsapp-automation.
Turnaround
We confirm the timeline in your fixed quote, based on scope. WhatsApp template approval is decided by Meta and sits outside our control, so we start it first.
Is this a fit?
It suits Indian D2C stores shipping a meaningful number of COD orders per week and seeing returns they would like to reduce. It suits stores that have never used WhatsApp Business Platform.
If you ship only a handful of COD orders each month, a manual call or message is probably enough. Stores with mostly prepaid orders will see little benefit. And if your RTO is driven mainly by courier problems, fix that first.
Combine it with catalog work through the free 10-product sample, or request a quote at /get-started.
Related services and guides
Specialist pages and practical guides for this work.
SPECIALIST SERVICES
- AI product photography service, managed
- AI search optimization for your catalog
- An Amazon virtual assistant, by the project
- Customer service automation, set up for you
- Catalog management as a service, not another tool
- Ecommerce outsourcing, productised
- Ecommerce product listing, one catalog, every channel
- Ecommerce SEO for your catalog data
- Google Merchant Center disapprovals, fixed
- Product data entry, without the double-keying
- Product descriptions, written for the whole catalog
- Product photo editing service, at catalog scale
- Shopify abandoned cart recovery, built for you
- Shopify store management, done for you
- Shopify store setup with products loaded
- A Shopify virtual assistant for catalog work
- A WhatsApp chatbot for your store
SEND US
10 PRODUCTS.
See what your catalog can look like before you commit to anything.
Free if your project is a fit.
Questions we get asked.
Something not covered here? Tell us about your catalog and we'll answer directly.
We cannot promise a figure. Confirmation messages remove some fake and impulsive orders before dispatch, but RTO also depends on courier performance, pincodes, product type and pricing. We set up the flow and show you how to measure the change in your own data.
Yes, automated confirmation messages need the WhatsApp Business Platform, usually through an approved provider. We help you choose one, prepare the templates for approval and connect it to your store. Provider and per-message fees are paid by you directly.
We build a rule you agree in advance: for example a reminder, then an optional phone call, then hold or cancel after a set time. You choose how strict to be, because cancelling too fast also loses real orders.
Mainly Shopify, and WooCommerce on request, through your order and tagging system. We connect to the apps you already use for COD and shipping, and tell you up front if a limitation applies.
No. We never ask for passwords. You add us as a staff or collaborator account and invite us as a user on your WhatsApp provider. Both can be removed at any time.
We can add a follow-up flow for non-delivery reports: a WhatsApp message asking the buyer to confirm availability or correct the address before the courier returns the parcel. It depends on your courier or shipping app exposing the failed-delivery status, and we check that first.
We set up tagging so you can track confirmation rate, cancellation rate, non-response rate and RTO share. Compare these with your numbers from before the flow went live, over a period long enough to cover a normal week and a sale week.
SEND THE CATALOG.
WE'LL TAKE IT FROM HERE.
Tell us what you have, where it needs to go, and how many products you're working with.