A WhatsApp chatbot for your store.

Most store owners who ask for a WhatsApp bot want the same thing: fewer "where is my parcel" messages and fewer undelivered COD orders, without hiring another person for the inbox. That is a well-defined job, and the platform supports it. It is also easy to get wrong, because WhatsApp has rules about who you may message and when.

What you get

• A chatbot running on the WhatsApp Business Platform, connected to your store.
• Order status: the customer sends their order number, the bot replies with status and tracking link.
• Catalogue browsing: products shared from your WhatsApp catalogue, with links to buy.
• COD confirmation: a template asks the buyer to confirm or cancel before you ship.
• FAQ answers on shipping times, returns, sizing and payment, written from your policies.
• Human handoff: a keyword or a failed answer routes the chat to a person.
• Approved message templates for order updates and confirmations.
• A short playbook: what the bot says, what it never says, and who covers handoffs.

How it works

1. You tell us the store platform, the questions you get most and the markets you sell in.
2. We inspect your setup and send a fixed quote.
3. We build the flows and write the templates; a person reviews every message the bot can send.
4. We submit templates to Meta, test on a staging number and show you the conversations.
5. You approve, and we switch it on. We work through a staff or collaborator account you can remove, never a password.

Session messages and templates

This is the rule that shapes everything. When a customer messages you, a 24-hour customer service window opens, and each new customer message refreshes it. Inside the window the bot can reply with ordinary free-form text, which is how FAQ and order-status answers work.

Outside the window, you can only send approved templates. Meta classifies each template as marketing, utility or authentication, and reviews it before use. Order confirmations and shipping updates are typically utility; promotions are marketing. Content that mixes the two is generally treated as marketing, so we keep them apart.

Opt-in

WhatsApp requires that people have agreed to hear from your business on WhatsApp. We set up opt-in at checkout or sign-up with clear wording, record when and where consent was given, and make stopping easy. We will not build a flow that messages a purchased list. It risks quality-rating drops and restrictions on your number, and it is the fastest way to lose the channel.

Your catalogue on WhatsApp

A catalogue connected to your number lets customers browse products inside the chat. We connect it from your store data, usually through Meta's Commerce Manager, so titles, prices and images match your site. Clean product data matters here: a catalogue is only as good as the feed behind it. See our product feed management service if yours needs work.

Shopify integration

For Shopify stores the bot reads order, fulfilment and tracking data, so status answers are live rather than copied. COD confirmation writes the result back as a tag or note, so your team can hold or ship. WooCommerce and custom stores connect through their APIs on request, with scope agreed in the quote. Our COD confirmation guide covers that flow in depth.

Pricing

Setup starts at the prices below and includes flows, templates and testing. Meta's per-message fees and any provider platform fees are separate, and we show them as separate lines. For how Meta charges, read our WhatsApp Business Platform pricing guide.

The fixed quote comes after we inspect your store and the flows you want. Full list on pricing.

Is this a fit?

It suits stores with steady order volume, repeat support questions or COD rates that hurt. If you get ten orders a month, the free WhatsApp Business app with quick replies is enough. If you want a bot to argue refunds, or to message cold contacts, we will say no.

Our wider WhatsApp automation service covers cart recovery and broadcast flows too. Try the free sample, or ask for a quote.