Most questions are the same ten.
Let AI answer them. Instantly.
Where is my order. Does it come in XL. Is COD available. Can I return it. We set up an AI support agent that answers these on your site chat and WhatsApp in seconds, any hour, using your real catalog, policies and order data. Anything sensitive or unusual goes straight to your team with the conversation summarised.
STARTS FROM
$279
ONE-TIME SETUP
For eligible projects. Turnaround depends on scope, catalog complexity and the quality of the data and access we receive.
- CHANNELS
- Website chat · WhatsApp · email
- KNOWS
- Your catalog, policies and live order status
- HANDOFF
- To your team, with a summary of the conversation
- INFRASTRUCTURE
- Runs on Scenox infrastructure, no helpdesk to buy
Day one to live.
Hour by hour.
For eligible projects. Turnaround depends on scope, catalog complexity and the quality of the data and access we receive.
- HOUR00
Catalog, policies and store connected.
- HOUR12
Agent trained on your data, tone of voice set.
- HOUR24
You test it with your real customer questions.
- HOURLIVE48
Live on your site chat and WhatsApp.
Answered in seconds. Escalated when it matters.
AI does the volume. A person reviews anything uncertain before it reaches your store or your customers. Figures shown are illustrative.
- “Where is my order #1042?”ANSWERED
- “Does the AX-442 chair come in blue?”ANSWERED
- “Is COD available for 560001?”ANSWERED
- “What is your return window?”ANSWERED
- “My parcel arrived damaged”HANDED OFF
- “Can I get a bulk discount on 40 units?”ROUTED
Every setup includes.
- AI agent trained on your catalog, FAQs and policies
- Live order-status lookups from your store
- Website chat widget and WhatsApp connected
- Handoff rules for refunds, complaints and sales leads
- Tone of voice matched to your brand
- Weekly report of top questions and unanswered gaps
- 01
Answers from a catalog that's actually right.
Support bots fail when product data is wrong. Ours reads the catalog we cleaned, so sizes, colours, materials and stock are accurate.
- 02
It doesn't make things up.
The agent only answers from your data and policies. If it isn't sure, it says so and passes the conversation to a person instead of guessing.
- 03
Every gap becomes a fix.
Questions it couldn't answer are reported weekly and added to its knowledge, and often point to missing details on the product page too.
Launch once.
Then let us run it.
After setup, one monthly plan keeps the catalog, channels and retention running. Prices in USD, per month.
Catalog Ops
Stores adding and changing products every month
$199/ MONTH- Up to 300 new or updated SKUs a month
- Supplier price & stock file processing
- Weekly catalog health scan, issues fixed
- Feed sync to Google & Meta
- Monthly change report
Retention
Stores that want repeat buyers and fewer lost carts
$449/ MONTH- Email + WhatsApp flows running and tuned
- AI customer support, answers kept up to date
- 4 campaigns a month, written and sent
- Abandoned cart & checkout recovery
- Recovered-revenue reporting
- Sending on our infrastructure
- BEST VALUE
Growth Stack
One team for the catalog, channels and retention
$899/ MONTH- Everything in Catalog Ops and Retention
- Marketplace listings kept in sync
- AI imagery for new products
- 8 campaigns a month
- Priority turnaround, one point of contact
Monthly, cancel with 30 days' notice. WhatsApp conversation fees charged by Meta are passed through at cost.
Support questions.
Something not covered here? Tell us about your catalog and we'll answer directly.
It answers only from your catalog, policies and order data. When a question falls outside that, or the customer is upset, it hands the conversation to your team with a summary. You approve its knowledge and tone before it goes live.
Yes. It connects to your Shopify or WooCommerce store to look up an order by number, email or phone and reply with the current status and tracking.
The conversation is routed to your team on WhatsApp, email or your helpdesk, with the customer's question and the conversation so far, so nobody has to start over.
No. It runs on our infrastructure. If you already use a helpdesk, we can hand conversations into it instead.
Yes. It replies in the language the customer writes in. We test your most common languages during setup.
ANSWER EVERY CUSTOMER.
IN SECONDS. AT 3 AM.
Answers order, product and shipping questions 24/7. Hands the rest to your team.
Shopify • WooCommerce • Custom Websites